Support

We're happy to help. Most questions get a reply within a day.

Common questions

How does Tailii work?
Create an event, add a surprise for each day (a photo, note, drawing, or voice message), and share one link. The person you send it to unlocks one surprise a day until the big day.

How much does it cost?
Tailii is free to try. Events with 1–2 surprises are free; larger events are a one-time purchase (no subscription). You only pay once per event, and the price is shown before you buy.

Do the people I share with need an account?
No. Anyone with the link can open the countdown — no account required.

How do I manage or cancel a purchase?
Purchases are one-time (not subscriptions), so there's nothing to cancel. For a purchase issue, see Apple's billing support or email us.

How do I delete my account?
In the app: Profile → Account → Delete Account. This removes your account and associated data.